Returns & Refunds

We want customers to receive the correct products in the condition expected. Unless a product page states a different return condition, you may request a return within 30 days after delivery.

Return eligibility

To be eligible for a return, an item generally must be unused, unworn, unwashed, unaltered, and in its original condition with original packaging, tags, accessories, manuals, and other included materials. Proof of purchase is required.

Start a return before shipping anything back

Email contact@statesideqm.com with your order number, the item you want to return, and the reason for the request. Because we work with multiple suppliers and fulfillment partners, the authorized return address may differ by item. Do not send a return to the address on the original shipping label unless we specifically authorize that address.

Non-returnable items

Custom, personalized, engraved, made-to-order, final-sale, and gift-card items are not returnable unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise. Certain safety, health, hygiene, fit, compliance, or restricted products may have additional return limitations when those limitations are disclosed on the product page or before purchase.

Damaged, defective, or incorrect items

Please contact us promptly and provide photos when appropriate. If we confirm that we or a fulfillment partner sent an incorrect, damaged, or defective item, we will work with you on an appropriate replacement, refund, or other remedy.

Return shipping

Unless the return is due to an incorrect, damaged, or defective item, or applicable law requires otherwise, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.

Refunds

Approved refunds are issued after the returned merchandise is received and inspected when a return is required. Refunds are normally sent to the original payment method. Your bank or payment provider may require additional processing time before the credit appears.