Refund policy

RETURNS & REFUNDS

Stateside Quartermaster, Ltd. wants customers to receive the correct products in the condition expected.

Unless a product page states otherwise, you may request a return within 30 days after delivery.

RETURN ELIGIBILITY
Items generally must be unused, unworn, unwashed, unaltered, and returned in their original condition with original packaging, tags, accessories, manuals, and other included materials. Proof of purchase is required.

START A RETURN BEFORE SHIPPING
Email contact@statesideqm.com with your order number, the item you want to return, and the reason for the return.

Because Stateside Quartermaster works with multiple suppliers and fulfillment partners, the authorized return address may vary by product. Do not ship merchandise to the address shown on the original package unless we specifically authorize that return address.

NON-RETURNABLE ITEMS
Custom, personalized, engraved, made-to-order, final-sale, and gift-card items are generally not returnable unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

Certain safety, health, hygiene, protective, restricted, or regulated products may have additional return restrictions when disclosed on the product page or before purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Contact us promptly at contact@statesideqm.com and provide your order number and photographs when appropriate. If an item is confirmed to have arrived damaged, defective, or incorrect, we will work with you on an appropriate replacement, refund, or other remedy.

RETURN SHIPPING
Unless a return results from an incorrect, damaged, or defective item, or applicable law requires otherwise, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.

REFUNDS
Approved refunds are normally issued to the original payment method after returned merchandise has been received and inspected when a return is required. Banks and payment providers may require additional processing time before the credit appears.

CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed after processing or fulfillment has begun.

Nothing in this policy limits any consumer rights that cannot legally be waived.